STRATEGIC PRIORITY: Workforce, Education & Equity
AGENDA DATE: September 25, 2024
COUNCIL DISTRICT(S): All
DEPARTMENT: Office of Community Care
EXECUTIVE: M. Elizabeth Cedillo-Pereira
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SUBJECT
Title
Authorize (1) an amendment that proposes expanding the existing service contract with Senior Citizens of Greater Dallas, Inc. dba The Senior Source (SCGD) in the amount of $50,868.00 to encompass nursing home ombudsman services within the City of Dallas for SCGD to provide additional services including receiving, investigating, and resolving complaints filed by seniors residing in nursing homes and assisted living facilities for the period August 28, 2024 through November 30, 2024; and (2) an extension of the end date from November 8, 2024 to November 30, 2024 - Not to exceed $50,868.00, from $250,868.00 to $301,736.00 - Financing: General Fund
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BACKGROUND
SCGD is federally mandated by the Older Americans Act, Title VII, Chapter. They have served older adults in the Dallas area for 62 years. The mission of SCGD is to enhance the overall quality of life and empower all older adults in greater Dallas to thrive. This is accomplished through advocacy efforts of volunteer and paid certified ombudsmen who respond to long-term care residents' requests for assistance with complaints and concerns. Nursing home and assisted living monitoring by certified ombudsmen include observation, research and investigation of concerns. The Ombudsman Program is also a resource for residents and families searching for a long-term care facility. The program provides training to nursing home and assisted living staff, as well as resident and family councils, on residents' rights, the role of the ombudsman, abuse and neglect, and reducing restraint use.
On November 7, 2023, the first amendment to the contract was authorized by Administrative Action No. 23-6549.
Staff Ombudsmen are currently serving residents in t...
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