STRATEGIC PRIORITY: Core
AGENDA DATE: May 14, 2025
COUNCIL DISTRICT(S): Citywide
DEPARTMENT: Department of Information and Technology Services
EXECUTIVE: Donzell Gipson
______________________________________________________________________
SUBJECT
Title
Authorize a two-year cooperative purchasing agreement for continuous helpdesk and desktop support services for the Department of Information and Technology Services with GTS Technology Solutions, Inc. through the Texas Department of Information Resources cooperative agreement - Not to exceed $6,656,999.04 - Financing: Data Services Fund (subject to annual appropriations)
Body
BACKGROUND
This cooperative purchasing agreement will provide continuous helpdesk and desktop support services for City of Dallas employees at all locations, to report IT incidents to resolution, to request information technology (IT) services, and to receive full life-cycle management of computer and computer-related equipment. The outsourcing of these services affords the City with the ability to leverage support as needed to address changing technology needs.
Key Benefits:
• 24x7x365 IT Help Desk support for the entire City of Dallas staff
• Single point of contact for reporting problems or requesting services
• On-site Desktop Support technicians for installing, moving, changing and repairing computer equipment and software.
• Expanded support for Apple and Android devices.
• Full life-cycle management of computer equipment including procurement, storage, delivery, maintenance, warranty work, and decommissioning.
The State of Texas Department of Information Resources agreement is authorized by Chapter 791 of the Texas Government Code and Subchapter F, Chapter 271, Texas Local Government Code. Section 271.102 of the Texas Local Government Code which authorizes a local government to participate in a Cooperative Purchasing Program with another local government or a local cooperative organization.
PRIOR ACTION/REVIEW (COUNCIL, BOARDS, COMMISSIONS)
On May 25, 2016, the City Council authorized a five-year contract, with three one-year renewal options, for desktop support services with ARC Government Solutions, Inc. f/k/a Austin Ribbon & Computer Supplies, Inc. by Resolution No. 16-087.
On May 12, 2021, the City Council authorized Supplemental Agreement No. 2 to exercise the first of three, one-year renewal options, to the service contract with GTS Technology Solutions, lnc. for desktop support services for the Department of lnformation and Technology Services by Resolution No. 21-7063; and
On May 25, 2022, the City Council authorized Supplemental Agreement No. 3 to exercise the second of three, one-year renewal options, to the service contract with GTS Technology Solutions, lnc. for desktop support services for the Department of lnformation and Technology Services by Resolution No. 22-0814; and
On August 9, 2023, the City Council authorized Supplemental Agreement No. 5 to exercise the third of three, one-year renewal options, to the service contract with GTS Technology Solutions, lnc. for desktop support services for the Department of lnformation and Technology Services by Resolution No. 23-1070; and
On May 22, 2024, the City Council authorized a one-year cooperative purchasing agreement with GTS Technology Solutions, lnc. for continuous help desk and desktop support services for the Department of lnformation and Technology Services by resolution No. 24-0768.
FISCAL INFORMATION
|
Fund |
FY 2025 |
FY 2026 |
Future Years |
|
Data Services Fund |
$1,069,258.92 |
$3,288,258.60 |
$2,299,481.52 |
M/WBE INFORMATION
In accordance with the City’s Business Inclusion and Development Policy adopted on September 23, 2020, by Resolution No. 20-1430, as amended, the M/WBE participation on this contract is as follows:
|
Contract Amount |
Procurement Category |
M/WBE Goal |
|
$6,656,999.04 |
Other Services |
N/A |
|
M/WBE Subcontracting % |
M/WBE Overall % |
M/WBE Overall Participation $ |
|
N/A |
N/A |
N/A |
|
• The Business Inclusion and Development Policy does not apply to Cooperative Purchasing Agreements. |
|
• GTS Technology Solutions, Inc. - Non-local; Workforce - 6.87% Local |
PROCUREMENT INFORMATION
Method of Evaluation for Award Type:
|
Cooperative Purchasing Agreement |
• Cooperative purchasing agreements enable the City to associate with State agencies, other local governments, or local cooperative organizations comprised of other state and local governments, to leverage market buying power and enable the City to purchase goods or services at lower prices |
|
|
• The cooperative purchasing agreement is an alternative method of meeting the requirements for competitive bidding or competitive sealed proposals, not an exception from that requirement |
OWNER/EXECUTIVE
GTS Technology Solutions, Inc.
9211 Waterford Centre Blvd. Suite 275
Austin, TX, 78758
Kelli Petty, Account Executive