STRATEGIC PRIORITY: Workforce, Education & Equity
AGENDA DATE: November 13, 2024
COUNCIL DISTRICT(S): All
DEPARTMENT: Department of Information and Technology Services
EXECUTIVE: Donzell Gipson
______________________________________________________________________
SUBJECT
Title
Authorize a five-year cooperative purchasing agreement for the continuous use of enterprise software licenses, maintenance and support of Salesforce Enterprise Business Information and Process Automation Management System for the Department of Information and Technology Services with Carahsoft Technology Corporation through the Texas Department of Information Resources Cooperative agreement - Not exceed $37,811,032.02 - Financing: Data Services Fund (subject to annual appropriations)
Body
BACKGROUND
This contract will allow for the continuous access and use of business information and process automation management system including maintenance and support, enterprise software licenses, AppExchange application integrations, and configuration.
The City of Dallas currently uses multiple applications built unto the Salesforce platform to provide various services to the residents of Dallas. Given that calls are received in 311 on a 24/7 basis, this particular system is crucial for entering service requests and dispatching city resources to meet the public’s needs. Additionally, several internal City Departments use applications built on the Salesforce platform that allow for the issuance of permits, management of contracts, inventory management, audit & internal controls, etc.
Key Benefits
• Ensure the uninterrupted delivery of essential City services to the residents of Dallas.
• Key applications and services built onto the Salesforce platform include:
o 311 Customer Relationship Management
o Financial and Contract Management
o Audit & Internal Controls
o Marketing Cloud for Communications
o Code Case Management
o Right of Way Permitting
o Community Care (Grants)
o Real Estate
The Texas Department of Information Resources cooperative agreement is authorized by Chapter 791 of the Texas Government Code and Subchapter F, Chapter 271, Texas Local Government Code. Section 271.102 of the Texas Local Government Code which authorizes a local government to participate in a Cooperative Purchasing Program with another local government or a local cooperative organization.
PRIOR ACTION/REVIEW (COUNCIL, BOARDS, COMMISSIONS)
On November 9, 2016, the City Council authorized a three-year contract, for a business information and process automation management system with Carahsoft Technology Corporation., by Resolution No. 16-1799.
On October 24, 2018, the City Council authorized a five-year master agreement for the purchase of various software including perpetual, fixed term, subscription and software as a service, software maintenance, support, and implementation services for the Department of Communication and Information Services with SHI Government Solutions, Mobile Wireless, LLC and Carahsoft Technology Corporation through the State of Texas Department of Information Resources cooperative agreement by Resolution No. 18-1518.
FISCAL INFORMATION
|
Fund |
FY 2025 |
FY 2026 |
Future Years |
|
Data Services Fund |
$6,346,475.98 |
$6,957,013.34 |
$24,507,542.70 |
M/WBE INFORMATION
In accordance with the City’s Business Inclusion and Development Policy adopted on September 23, 2020, by Resolution No. 20-1430, as amended, the M/WBE participation on this contract is as follows:
|
Contract Amount |
Procurement Category |
M/WBE Goal |
|
$37,811,032.02 |
Other Services |
N/A |
|
M/WBE Subcontracting % |
M/WBE Overall % |
M/WBE Overall Participation $ |
|
N/A |
N/A |
N/A |
|
• The Business Inclusion and Development Policy does not apply to Cooperative Purchasing Agreements. |
|
• Carahsoft Technology Corporation - Non-local; Workforce - 0.00% Local |
PROCUREMENT INFORMATION
Method of Evaluation for Award Type:
|
Cooperative Purchasing Agreement |
• Cooperative purchasing agreements enable the City to associate with State agencies, other local governments, or local cooperative organizations comprised of other state and local governments, to leverage market buying power and enable the City to purchase goods or services at lower prices |
|
|
• The cooperative purchasing agreement is an alternative method of meeting the requirements for competitive bidding or competitive sealed proposals, not an exception from that requirement |
OWNER
Carahsoft Technology Corporation
11493 Sunset Hills Road
Reston, VA 20190
Craig Abod, Owner