STRATEGIC PRIORITY: Workforce, Education & Equity
AGENDA DATE: September 11, 2024
COUNCIL DISTRICT(S): All
DEPARTMENT: Department of Information and Technology Services
EXECUTIVE: Donzell Gipson
______________________________________________________________________
SUBJECT
Title
Authorize a one-year cooperative purchasing agreement for ServiceNow, the cloud-based workflow automation platform which functions as the Department of Information and Technology Services’ Service Desk, with Carahsoft Technology Corp. through Texas Department of Information Resources cooperative purchasing agreement - Not to exceed $1,974,299.84 - Financing: Data Services Fund
Body
BACKGROUND
This cooperative purchasing agreement will continue the subscription for ServiceNow workflow automation platform. ServiceNow is a cloud-based platform that functions as the City’s Information Technology (IT) service desk to improve efficiency by streamlining and automating routine IT tasks.
ServiceNow is the application utilized for citywide IT service desk functions and enables the Department of Information and Technology Services (ITS) to catalogue and standardize routine IT service requests. The application is used to submit and track tickets for IT related requests such as access to the City network and applications, requests for hardware or software, incidents, changes, and other IT issues. The system also interfaces with Workday, the City’s Human Resource (HR) management platform, to automate the workflow of HR functions and requests such as on-boarding new hires, pay changes, promotions, workers compensation claims, etc. ServiceNow is a key component in the delivery of IT services and allows ITS to improve services to customers and standardized processes with complete visibility and transparency of tickets from start to finish.
Key Benefits specific to the City:
• Streamlined workflow and transparency
• Reduced complexity of processes
• Improved efficiency of service delivery
• Increased client satisfaction and user experience
PRIOR ACTION/REVIEW (COUNCIL, BOARDS, COMMISSIONS)
On October 24, 2018, the City Council authorized a five-year master agreement for the purchase of various software including perpetual, fixed term, subscription and software as a service, software maintenance, support, and implementation services with SHI Government Solutions, Inc., Mobile Wireless, LLC, and Carahsoft Technology Corporation by Resolution No. 18-1518.
FISCAL INFORMATION
|
Fund |
FY 2024 |
FY 2025 |
Future Years |
|
Data Services |
$1,974,299.84 |
$0.00 |
$0.00 |
M/WBE INFORMATION
In accordance with the City’s Business Inclusion and Development Policy adopted on September 23, 2020, by Resolution No. 20-1430, as amended, the M/WBE participation on this contract is as follows:
|
Contract Amount |
Procurement Category |
M/WBE Goal |
|
$1,974,299.84 |
Other Services |
N/A |
|
M/WBE Subcontracting % |
M/WBE Overall % |
M/WBE Overall Participation $ |
|
N/A |
N/A |
N/A |
|
• The Business Inclusion and Development Policy does not apply to Cooperative Purchasing Agreements. |
|
• Carahsoft Technology Corp. - Non-local; Workforce - 0.00% Local |
PROCUREMENT INFORMATION
Method of Evaluation for Award Type:
|
Cooperative Purchasing Agreement |
• Cooperative purchasing agreements enable the City to associate with State agencies, other local governments, or local cooperative organizations comprised of other state and local governments, to leverage market buying power and enable the City to purchase goods or services at lower prices |
|
|
• The cooperative purchasing agreement is an alternative method of meeting the requirements for competitive bidding or competitive sealed proposals, not an exception from that requirement |
OWNER/EXECUTIVE
Carahsoft Technology Corp.
11493 Sunset Hills Rd.
Reston, VA 20190-5230
Craig P. Abod, Chief Executive Officer