PILLAR: Core
AGENDA DATE: April 22, 2026
COUNCIL DISTRICT(S): Citywide
DEPARTMENT: Department of Information and Technology Services
PRIORITY: Government Efficiency
______________________________________________________________________
SUBJECT
Title
Authorize Supplemental Agreement No. 25 to increase the service contract with Tritech Software System, a Subsidiary of Central Square for maintenance and support of the City’s existing Computer Aided Dispatch System for the Department of Information and Technology Services - Not to exceed $227,390.41, from $26,941,135.16 to $27,168,525.57 - Financing: 9-1-1 System Operations Fund (subject to annual appropriations)
Body
BACKGROUND
This Supplemental Agreement will provide additional Computer Aided Dispatch (CAD) mobile software licenses to support new police officers and incoming fleet vehicles, ensuring field access to the dispatch system. It also includes a new station alerting interface that will connect the new Fire Department’s updated station alerting system to the CentralSquare CAD system so emergency calls can automatically trigger in-station alerts.
PRIOR ACTION/REVIEW (COUNCIL, BOARDS, COMMISSIONS)
On June 8, 2005, the City Council authorized a two-year term for the purchase of software, training, and support for a Computer Aided Dispatch system with Tritech Software Systems by Resolution No. 05-1795.
On February 11, 2009, the City Council authorized a sixty-month term for Supplemental Agreement No. 1, to increase and the original contract to add maintenance and support for mobile application and to fund an additional sixty-months of maintenance for Computer Aided Dispatch system with Tritech Software Systems by Resolution No. 09-0455.
On September 22, 2015, the City Council authorized a five-year term for the purchase of software, training, and support with Tritech Software Systems by Resolution No. 15-1736.
On March 25, 2020, the City Council authorized a five-year term for Supplemental Agreement No. 13, to extend the terms and increase the service contract with Tritech Software Systems by Resolution No. 20-0485.
On June 14, 2023, the City Council authorized a three-year term for Supplemental Agreement No. 13, to extend the terms and increase the service contract with Tritech Software Systems by Resolution No. 23-0810.
On June 25, 2025, the City Council authorized a three-year term for Supplemental Agreement No. 24, to extend the terms and increase the service contract with Tritech Software Systems by Resolution No. 25-1070.
FISCAL INFORMATION
|
Fund |
FY 2026 |
FY 2027 |
Future Years |
|
Tritech Software Systems, a subsidiary of CentralSquare Technologies, LLC |
$100,000.00 |
$127,390.41 |
$0.00 |
Service Contract $ 0.00
Supplemental Agreement No. 1 $4,864,260.00
Supplemental Agreement No. 2 $7,251,132.08
Supplemental Agreement No. 3 $ 9,323.60
Supplemental Agreement No. 4 $ 0.00
Supplemental Agreement No. 5 $ 0.00
Supplemental Agreement No. 6 $ 12,327.25
Supplemental Agreement No. 7 $ 26,840.00
Supplemental Agreement No. 8 $ 0.00
Supplemental Agreement No. 9 $ 7,369.00
Supplemental Agreement No. 10 $ 8,609.00
Supplemental Agreement No. 11 $ 1,596.00
Supplemental Agreement No. 12 $ 0.00
Supplemental Agreement No. 13 $8,854,672.21
Supplemental Agreement No. 14 $ 33,306.00
Supplemental Agreement No. 15 $ 0.00
Supplemental Agreement No. 16 $ 205,382.69
Supplemental Agreement No. 17 $ 13,180.00
Supplemental Agreement No. 18 $ 10,000.00
Supplemental Agreement No. 19 $ 12,690.00
Supplemental Agreement No. 20 $ 2,145.00
Supplemental Agreement No. 21 $ 9,360.00
Supplemental Agreement No. 22 $ 1,868.80
Supplemental Agreement No. 23 $ 27,468.75
Supplemental Agreement No. 24 $5,589,604.78
Supplemental Agreement No. 25 (this action) $ 227,390.41
Total $27,168,525.57
LOCAL PARTICIPATION
|
Prime |
Status |
Workforce % |
|
Tritech Software Systems, a subsidiary of CentralSquare Technologies, LLC. |
Non-local |
0.00% |
PROCUREMENT INFORMATION
Method of Evaluation for Award Type:
|
Sole Source |
•Utilized for procurements where functional requirements can only be satisfied by one vendor, such as those where patents, copyrights or monopolies exists |
|
|
•Exempted from competitive bidding process |
|
|
•Reviewed by Procurement Services to ensure the procurement meets at least one general exception as stated in the Texas Local Government Code |
OWNER/EXECUTIVE
Tritech Software Systems, a subsidiary of CentralSquare Technologies, LLC.
1000 Business Center Drive
Lake Mary, Florida 32746
Manolis Kotzabasakis, Chief Executive Officer of CentralSquare Technologies
Ron Anderson, Chief Sales Officer