STRATEGIC PRIORITY: Safe
AGENDA DATE: September 24, 2025
COUNCIL DISTRICT(S): Citywide
DEPARTMENT: Dallas Police Department
EXECUTIVE: Dominique Artis
______________________________________________________________________
SUBJECT
Title
Authorize Supplemental Agreement No. 3 to extend the service contract with CentralSquare Technologies, LLC (previously Public Safety Corporation) for the processing of applications and renewals of security alarm permits and the collection of fees associated with the security alarm permits, and false alarms for the Dallas Police Department extending the term from October 1, 2025 to December 31, 2025 - Estimated Net Revenue: General Fund $875,000.00
Body
BACKGROUND
This Supplemental Agreement will provide for the continued use of CentralSquare Technologies, LLC’s security alarm permitting and false alarm management system and administration services for the processing of security alarm permit applications or renewals and collection of fees associated with security alarm permits and false alarms in accordance with City Ordinance No. 26919 - Chapter 15C, Article I of the Dallas City Code.
Dallas Police Department’s (DPD) Security Alarm Unit, in conjunction with the Dallas Water Utilities Department (DWU) Special Collection Section, are currently responsible for the administrative oversight of the City’s Security Alarm Permitting and False Alarm fee collections. DPD uses the Crywolf system to capture and document false alarm calls and associated fees through the City’s Computer Aided Dispatch System (CAD) and is responsible for ensuring alignment with State and City policies. The Crywolf system is utilized for the collection of fees associated with security alarm permit applications/renewals and false alarm calls. DWU reconciles all revenue disbursements received from CentralSquare Technologies, LLC verifying compliance with City Code and policies.
The vendor’s Crywolf system facilitates efficient false alarm management and enforcement for City staff through seamless interface with the City’s CAD system allowing access to alarm permit and permit holder data. The vendor’s web platform greatly improves the user experience for customers, alarm companies, and City staff.
PRIOR ACTION/REVIEW (COUNCIL, BOARDS, COMMISSIONS)
On September 25, 2024, the City Council authorized Supplemental Agreement No. 2 to the contract with CentralSquare Technologies, LLC to extend the service contract term from October 2, 2024 to October 1, 2025 by Resolution No. 24-1421.
The Public Safety Committee City Council was briefed by memorandum regarding this matter on September 19, 2025.
FISCAL INFORMATION
|
Fund |
FY 2025 |
FY 2026 |
Future Years |
|
General Fund |
$0.00 |
$875,000.00 |
$0.00 |
LOCAL PARTICIPATION
|
Prime |
Status |
Workforce % |
|
CentralSquare Technologies, LLC |
Non-local |
0.00% |
PROCUREMENT INFORMATION
Method of Evaluation for Award Type:
|
Cooperative Purchasing Agreement |
• Cooperative purchasing agreements enable the City to associate with State agencies, other local governments, or local cooperative organizations comprised of other state and local governments, to leverage market buying power and enable the City to purchase goods or services at lower prices |
|
|
• The cooperative purchasing agreement is an alternative method of meeting the requirements for competitive bidding or competitive sealed proposals, not an exception from that requirement |
|
Request for Competitive |
• Utilized for high technology procurements, insurance, procurements, and other goods and services |
|
Sealed Proposal |
• Recommended offeror whose proposal is most advantageous to the City, considering the relative importance of price, and other evaluation factors stated in the specifications |
|
|
• Always involves a team evaluation |
|
|
• Allows for negotiation on contract terms, including price |
Business Development and Procurement Services received the following proposals from solicitation number BUZ1601. We opened them on March 4, 2016. We recommend the City Council award this service contract in its entirety to the most advantageous proposer.
*Denotes successful proposer
Proposers Address Score
*Public Safety Corporation 103 Paul Mellon Court 96%
(now CentralSquare Waldorf, MD 20602
Technologies, LLC
PM AM Corporation 5430 LBJ Freeway 91%
Suite 370
Dallas, TX 75240
OWNER/EXECUTIVE
CentralSquare Technologies, LLC
1000 Business Center Drive
Lake Mary, FL 32746
Ron Anderson, Chief Sales Officer