STRATEGIC PRIORITY: Government Performance & Financial Management
AGENDA DATE: May 8, 2024
COUNCIL DISTRICT(S): All
DEPARTMENT: Office of Procurement Services
EXECUTIVE: Jack Ireland
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SUBJECT
Title
Authorize a ten-year service contract for a citywide integrated customer information and billing software system for the Water Utilities Department - Itineris NA, Inc., most advantageous proposer of seven - Not to exceed $34,224,209 - Financing: Water Construction Fund ($7,500,000), Wastewater Construction Fund ($6,500,000) and Dallas Water Utilities Fund ($20,224,209) (subject to annual appropriations)
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BACKGROUND
This action does not encumber funds; the purpose of a service contract is to establish firm pricing for services, for a specific term, which are ordered on an as needed basis.
This service contract will provide for a citywide integrated customer information and billing software system for the Water Utilities Department. This integrated billing system will produce approximately 20,000 documents daily, ranging from invoices and past due notices, service requests, permit renewals, consumer applications, and fee statements. The system will bill in excess of $900 million in utilities revenue and $100 million for other City departments' revenue annually.
The functionality of this system includes:
* Monthly billing for water, wastewater, sanitation, and stormwater service fees
* Capture, dispatch, and/or resolution of all water and wastewater customer service requests
* Receive payments for all receivables
* Participating departments' collection activities for delinquent receivables
* Monthly contractual billing for Aviation landing and baggage fees, and cashiering for security badges
* Permit applications/renewals and fees for air quality
* Fees for high risk fire inspection, hazmat services and training, non-owner-occupied rental property and multi-family tenant registration, cons...
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