STRATEGIC PRIORITY: Government Performance & Financial Management
AGENDA DATE: January 24, 2024
COUNCIL DISTRICT(S): All
DEPARTMENT: Office of Procurement Services
EXECUTIVE: Jack Ireland
______________________________________________________________________
SUBJECT
Title
Authorize a one-year cooperative purchasing agreement for the purchase of continuous Microsoft premier support services for Department of Information and Technology Services with Microsoft Corporation through Department of Information Resources cooperative agreement - Not to exceed $699,286 - Financing: Data Services Fund (subject to annual appropriations)
Body
BACKGROUND
This action does not encumber funds; the purpose of a cooperative purchasing agreement is to establish firm pricing for services, for a specific term which are ordered on as needed basis.
This cooperative purchasing agreement will provide for continuous Microsoft premier support services for the Department of Information and Technology Services. The Microsoft premier support services provide dedicated, enhanced technical support, and on-site assistance for complex and critical problems that arise during the use of Microsoft products. The City utilizes various Microsoft products such as Windows Server operating systems, Office 365 cloud computing, Visio, and Project to conduct daily business operations. Microsoft products are also used on City servers, workstations, and mobile devices. Microsoft premier support service is a comprehensive solution that enables the City to maximize information technology resources.
The contract is a vital component for the City that includes the following services:
* Advanced vendor-level support - as needed.
* Two proactive support engagements
* Problem resolution services - as needed.
* Cloud modernization planning
* On-demand performance assessments
* On-demand education
Microsoft Corporation does not provide premier support services through any third-party vendor. Furthermore, pri...
Click here for full text