STRATEGIC PRIORITY: Core
AGENDA DATE: May 14, 2025
COUNCIL DISTRICT(S): Citywide
DEPARTMENT: Department of Information and Technology Services
EXECUTIVE: Donzell Gipson
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SUBJECT
Title
Authorize a two-year cooperative purchasing agreement for continuous helpdesk and desktop support services for the Department of Information and Technology Services with GTS Technology Solutions, Inc. through the Texas Department of Information Resources cooperative agreement - Not to exceed $6,656,999.04 - Financing: Data Services Fund (subject to annual appropriations)
Body
BACKGROUND
This cooperative purchasing agreement will provide continuous helpdesk and desktop support services for City of Dallas employees at all locations, to report IT incidents to resolution, to request information technology (IT) services, and to receive full life-cycle management of computer and computer-related equipment. The outsourcing of these services affords the City with the ability to leverage support as needed to address changing technology needs.
Key Benefits:
* 24x7x365 IT Help Desk support for the entire City of Dallas staff
* Single point of contact for reporting problems or requesting services
* On-site Desktop Support technicians for installing, moving, changing and repairing computer equipment and software.
* Expanded support for Apple and Android devices.
* Full life-cycle management of computer equipment including procurement, storage, delivery, maintenance, warranty work, and decommissioning.
The State of Texas Department of Information Resources agreement is authorized by Chapter 791 of the Texas Government Code and Subchapter F, Chapter 271, Texas Local Government Code. Section 271.102 of the Texas Local Government Code which authorizes a local government to participate in a Cooperative Purchasing Program with another local government or a local cooperative organization.
PRIOR ACTION/REVIEW (COUNCIL, B...
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