PILLAR: Fiscally Sound
AGENDA DATE: June 24, 2026
COUNCIL DISTRICT(S): Citywide
DEPARTMENT: Office of Procurement Services
PRIORITY: N/A
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SUBJECT
Title
Authorize a five-year service contract, with two two-year renewal options, for the collection of delinquent utility accounts and other miscellaneous accounts for the Dallas Water Utilities Department - Southwest Credit Systems, LP, most advantageous proposer of four - Estimated Annual Net Revenue: Dallas Water Utilities Fund $621,679.39
Body
BACKGROUND
This service contract will provide for the collection of delinquent utility accounts and other miscellaneous accounts for the Dallas Water Utilities Department (DWU). DWU bills over 328,000 customers for water, sewer, sanitation, and stormwater services. To provide due process, DWU sends delinquent, termination, and/or final bill notices to customers who are past due for services already rendered. In FY 2024-25, DWU billed approximately $1 billion, and the internal average collection rate was approximately 96 percent. Delinquent accounts greater than $5,000 will be referred to the City Attorney's Office, at their discretion, they may refer those accounts to a third-party collection company. All accounts equal to or less than $5,000 will be referred directly to the third-party collection company.
A six-member committee from the following departments reviewed and evaluated the qualifications:
* Dallas Water Utilities Department (2)
* Department of Aviation (1)
* Department of Information and Technology Services (1)
* Department of Transportation and Public Works (1)
* Office of Procurement Services (1)*
*The Office of Procurement Services evaluated cost and local preference.
The committee selected the successful respondents on the basis of demonstrated competence and qualifications under the following criteria:
* Experience 35 points
* Approach 30 Points
* Cost an...
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