STRATEGIC PRIORITY: Government Performance and Financial Management
AGENDA DATE: February 26, 2025
COUNCIL DISTRICT(S): All
DEPARTMENT: Department of Information and Technology Services
EXECUTIVE: Donzell Gipson
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SUBJECT
Title
Authorize a five-year cooperative purchasing agreement for the continuous use of third-party AppExchange integration software licenses, maintenance and support of Salesforce Enterprise Business Information and Process Automation Management System for the Department of Information and Technology Services with Carahsoft Technology Corporation through the OMNIA Partners Cooperative agreement - Not to exceed $646,264.50 - Financing: Data Services Fund (subject to annual appropriations)
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BACKGROUND
This contract will allow for the continuous access and use of a business information and process automation management system including licensing, maintenance, and support of Salesforce AppExchange application integrations.
The City of Dallas currently uses multiple integration applications built unto the Salesforce platform to provide various services to the residents of Dallas. Given that calls are received in 311 on 24/7 basis, this particular system is crucial for entering service requests and dispatching city resources to meet the public's needs. Additionally, several internal City Departments use applications built on the Salesforce platform that allow for the issuance of permits, management of contracts, inventory management, and audit & internal controls. These 3rd party App Exchange applications provide necessary integrations that allow for the enterprise solutions to function as required to support City of Dallas business needs.
Key Benefits
* Ensure the uninterrupted delivery of essential City services to the residents of Dallas.
* Key applications and services built onto the Salesforce platform include:
o 311 Customer Relationship Management
o Financial an...
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