PILLAR: Sustainable
AGENDA DATE: December 10, 2025
COUNCIL DISTRICT(S): N/A
DEPARTMENT: Dallas Water Utilities Department
PRIORITY: Government Efficiency
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SUBJECT
Title
Authorize a five-year service price contract for managed services supporting the Software as a Service UMAX billing system - Itineris NA, Inc., sole source - Estimated amount of $26,361,375.00 - Financing: Information Technology Equipment Fund ($647,735.00) and Dallas Water Utilities Fund ($25,713,640.00)
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BACKGROUND
This action does not encumber funds. The purpose of a service price agreement is to establish firm pricing for services, for a specific term, which are ordered on an as needed basis according to annual budgetary appropriations. The estimated amount is intended as guidance rather than a cap on spending under the agreement, so that actual need combined with the amount budgeted will determine the amount spent under this agreement.
This service agreement will provide managed services supporting the Software as a Service UMAX billing system for the Dallas Water Utilities Department. Managed services will include product level support, security event monitoring and handling, release management and deployment, non-break-fix support, product training, and batch and interface monitoring. The integrated billing system produces approximately 20,000 documents daily, ranging from invoices and past due notices to service requests, permit renewals, consumer applications, and fee statements. It bills more than $575 million in utilities revenue and over $1 billion annually for other departments' revenue.
In 2006, the City of Dallas secured Axon to implement SAP, a highly customized billing system. Axon was transitioned to Deloitte providing managed services for the SAP System. SAP processes became too complicated and caused upgrade issues due to customizations. The system required special skill sets to manage the system d...
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