STRATEGIC PRIORITY: Workforce, Education & Equity
AGENDA DATE: November 13, 2024
COUNCIL DISTRICT(S): All
DEPARTMENT: Department of Information and Technology Services
EXECUTIVE: Donzell Gipson
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SUBJECT
Title
Authorize a five-year cooperative purchasing agreement for the continuous use of enterprise software licenses, maintenance and support of Salesforce Enterprise Business Information and Process Automation Management System for the Department of Information and Technology Services with Carahsoft Technology Corporation through the Texas Department of Information Resources Cooperative agreement - Not exceed $37,811,032.02 - Financing: Data Services Fund (subject to annual appropriations)
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BACKGROUND
This contract will allow for the continuous access and use of business information and process automation management system including maintenance and support, enterprise software licenses, AppExchange application integrations, and configuration.
The City of Dallas currently uses multiple applications built unto the Salesforce platform to provide various services to the residents of Dallas. Given that calls are received in 311 on a 24/7 basis, this particular system is crucial for entering service requests and dispatching city resources to meet the public's needs. Additionally, several internal City Departments use applications built on the Salesforce platform that allow for the issuance of permits, management of contracts, inventory management, audit & internal controls, etc.
Key Benefits
* Ensure the uninterrupted delivery of essential City services to the residents of Dallas.
* Key applications and services built onto the Salesforce platform include:
o 311 Customer Relationship Management
o Financial and Contract Management
o Audit & Internal Controls
o Marketing Cloud for Communications
o Code Case Management
o Right of Way Permitting
o Community Care (Grants)
o Real Estate
The Te...
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