STRATEGIC PRIORITY: Government Performance & Financial Management
AGENDA DATE: November 8, 2023
COUNCIL DISTRICT(S): All
DEPARTMENT: Office of Procurement Services
EXECUTIVE: Jack Ireland
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SUBJECT
Title
Authorize a two-year service contract with two, one-year renewal options, for resident and business surveys for Budget and Management Services - ETC Institute, most advantageous proposer of two - Not to exceed $298,000 - Financing: General Fund (subject to annual appropriations)
Body
BACKGROUND
This action does not encumber funds; the purpose of a service contract is to establish firm pricing for services, for a specific term, which are ordered on an as needed basis.
This service contract will provide for resident and business surveys for Budget and Management Services. Beginning in 2005, the City embarked upon several customer service initiatives to ensure that the organization is providing exceptional service to the residents, businesses and communities of Dallas. In doing so, management has recognized the need for a standard mechanism to receive customer feedback that will allow the City to monitor long-term aggregated trends related to customer perception.
The survey and its administration are standardized to assure high quality survey methods and comparable results to other jurisdictions nationwide. Participating households and business shall be selected at random and the responding household member shall be selected without bias. The survey and its data can be found at the following link: https://dallascityhall.com/departments/budget/Pages/community-survey.aspx
A four member committee from the following departments reviewed and evaluated the qualifications:
* Budget and Management Services (1)
* City Manager's Office (1)
* Office of Government Affairs (1)
* Office of Procurement Services (1)
*The Office of Procurement Services evaluated cost and local preference, if...
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