STRATEGIC PRIORITY: Government Performance & Financial Management
AGENDA DATE: October 23, 2024
COUNCIL DISTRICT(S): All
DEPARTMENT: Office of Procurement Services
EXECUTIVE: Donzell Gipson
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SUBJECT
Title
Authorize Supplemental Agreement No. 15 to exercise the third of three one-year renewal options to the service contract with SBC Global Services, Inc. dba AT&T Global Services for continued maintenance and support for the City's 9-1-1 telephone system infrastructure - Not to exceed $5,518,224.26 - Financing: 9-1-1 Systems Operations Fund ($1,888,529.47) and CSEC Prop 8 Next Generation 9-1-1 Service Fund ($3,629,694.79) (subject to annual appropriations)
Body
BACKGROUND
This action does not encumber funds; the purpose of a service contract is to establish firm pricing for services, for a specific term, which are ordered on an as needed basis.
This Supplemental Agreement will provide for continued maintenance and support for the City's 9-1-1 telephone system infrastructure. This agreement provides required software patches, upgrades and network monitoring.
The current phone system infrastructure serving the 9-1-1 call center receives more than 2.1 million calls per year. This infrastructure is an integral part of providing mission critical services to residents of Dallas. The system feeds critical 9-1-1 call information to the Computer Aided Dispatch system when dispatching emergency services. Continuous maintenance and support of this system is a fundamental and vital component for the delivery of public safety.
On November 10, 2015, the City Council authorized a living wage policy that requires contractors to pay their employees a "living wage" rate as established annually by the Massachusetts Institute of Technology Living Wage Calculator for Dallas County by Resolution No. 15-2141. This contract renewal option includes the living wage of $10.37.
PRIOR ACTION/REVIEW (COUNCIL, BOAR...
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