STRATEGIC PRIORITY: Government Performance and Financial Management
AGENDA DATE: January 22, 2025
COUNCIL DISTRICT(S): All
DEPARTMENT: Department of Information and Technology Services
EXECUTIVE: Donzell Gipson
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SUBJECT
Title
Authorize a one-year cooperative purchasing agreement for continuous Microsoft Unified Support Services for the Department of Information and Technology Services with Microsoft Corporation through the Department of Information Resources cooperative agreement - Not to exceed $749,674.59 - Financing: Data Services Fund
Body
BACKGROUND
This cooperative purchasing agreement will provide continuous Microsoft Unified Support services for the Department of Information and Technology Services. The Microsoft Unified Support services provide dedicated, enhanced technical support, and on-site assistance for complex and critical problems that arise during the use of Microsoft products. The City utilizes various Microsoft products such as Windows Server operating systems, Office 365 cloud computing, Visio, and Project to conduct daily business operations. Microsoft products are also used on City servers, workstations, and mobile devices. Microsoft Unified Support service is a comprehensive solution that enables the City to maximize information technology resources.
The contract is a vital component for the City that includes the following services:
* Advanced vendor-level support - as needed.
* Two proactive support engagements
* Problem resolution services - as needed.
* Cloud modernization planning
* On-demand performance assessments
* On-demand education
The Department of Information Resources cooperative agreement is authorized by Chapter 791 of the Texas Government Code and Subchapter F, Chapter 271, Texas Local Government Code. Section 271.102 of the Texas Local Government Code which authorizes a local government to participate in a Cooperative Purchasing Program wit...
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