PILLAR: Core
AGENDA DATE: December 10, 2025
COUNCIL DISTRICT(S): Citywide
DEPARTMENT: Department of Information and Technology Services
PRIORITY: Government Efficiency
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SUBJECT
Title
Authorize (1) a two-year cooperative purchasing agreement for Information Technology Research and Advisory services with Forrester Research, Inc. through the General Services Administration cooperative agreement in an amount not to exceed $578,000.00; and (2) a five-year cooperative purchasing agreement for Information Technology Research and Advisory services with Gartner, Inc. through the Department of Information Resources cooperative agreement in an amount not to exceed $12,473,459.00 for the Department of Information and Technology Services - Total not to exceed $13,051,459.00 - Financing: Data Services Fund ($11,636,699.00) and General Fund ($1,414,760.00) (subject to annual appropriations)
Body
BACKGROUND
These cooperative purchasing agreements will provide executive-level guidance, strategic frameworks, and technology market insights. The Department of Information and Technology (IT) Services currently leverages IT Research and Advisory Services through both Forrester Research, Inc. and Gartner, Inc. These services provide access to industry-leading research, benchmarking, and advisory expertise that directly support the City's ongoing digital transformation, modernization, and customer experience initiatives. While Gartner focuses primarily on IT leadership development, strategic sourcing, and operational optimization, Forrester emphasizes customer experience, workforce readiness, and measurable business outcomes through technology adoption.
Forrester Research, Inc. Key benefits:
* Tech & Business Research: Leader in IT, Customer Experience (CX), and Transformation with research-backed guidance
* Peer Benchmarking: Comparative data from private and public industry leaders.
* Faster Execution: Pro...
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