STRATEGIC PRIORITY: Workforce, Education & Equity
AGENDA DATE: May 22, 2024
COUNCIL DISTRICT(S): N/A
DEPARTMENT: Department of Information and Technology Services
EXECUTIVE: Donzell Gipson
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SUBJECT
Title
Authorize a one-year cooperative purchasing agreement for help desk and desk-side support services for the Department of Information and Technology Services with GTS Technology Solutions, Inc. through The State of Texas Department of Information Resources cooperative agreement - Not to exceed $2,908,232.40 - Financing: Data Services Fund
Body
BACKGROUND
This cooperative purchasing agreement will provide continuous help desk and desktop support services for City of Dallas employees at all locations, to report Information Technology (IT) incidents to resolution, to request IT services, and to receive full life-cycle management of computer and computer-related equipment. The outsourcing of these services affords the City with the ability to leverage support as needed to address changing technology needs. This renewal includes a minor rate increase and enhanced dedicated support for Dallas Police Department (DPD), Municipal Court-Judiciary (CTJ), Mayor & City Council Office (MCC) & City Manager's Office (CMO).
Key Benefits:
* 24x7x365 IT Help Desk support for the entire City of Dallas staff
* Single point of contact for reporting problems or requesting services
* On-site Desktop Support technicians for installing, moving, changing and repairing computer equipment and software.
* Expanded support for Apple and Android devices.
* Full life-cycle management of computer equipment including procurement, storage, delivery, maintenance, warranty work, and decommissioning.
The contract also provides a mechanism to acquire optional services to address technology support needs for special events and large-scale technology projects.
The State of Texas Department of Information Resources agreement is...
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