PILLAR: Core
AGENDA DATE: April 8, 2026
COUNCIL DISTRICT(S): Citywide
DEPARTMENT: Department of Information and Technology Services
PRIORITY: Government Efficiency
______________________________________________________________________
SUBJECT
Title
Authorize a five-year service contract with three one-year renewal options for 9-1-1 software maintenance and network support to cover Vesta Next Cloud, Rapid Deploy, Vesta Support, NICE, and Text to 9-1-1 for the Department of Information and Technology Services - AT&T Enterprises, LLC, sole source - Not to exceed $28,242,272.05 - Financing: 911 System Operations Fund (subject to annual appropriations)
Body
BACKGROUND
This sole source agreement will provide the services, support, and licensing needed to maintain the Primary 9-1-1 system as well as the offsite backup system. The contract will provide extensions of the support and maintenance of the 9-1-1 Recording System and the reporting application. Additionally, the contract provides 2 dedicated on site technicians from AT&T available to respond to trouble tickets and incidents 24 x 7x 365.
PRIOR ACTION/REVIEW (COUNCIL, BOARDS, COMMISSIONS)
On October 25, 2017, the City Council authorized a five-year service contract, with three one-year renewal options, for maintenance of the 911 telephone system infrastructure with SBC Global Services, Inc. d/b/a AT&T Global Services, by Resolution No. 17-1666.
FISCAL INFORMATION
Fund
FY 2026
FY 2027
Future Years
911 System Operations
$2,153,087.90
$2,722,067.90
$23,367,116.25
LOCAL PARTICIPATION
Prime
Status
Workforce %
AT&T Enterprises, LLC
Local
0.00%
PROCUREMENT INFORMATION
Method of Evaluation for Award Type:
Sole Source
* Utilized for procurements where functional requirements can only be satisfied by one vendor, such as those where patents, copyrights or monopolies exists
* Exempted from competitive bidding process
* Reviewed by Procurement Services to ensure the procurement meets at least one general e...
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