STRATEGIC PRIORITY: Core
AGENDA DATE: June 11, 2025
COUNCIL DISTRICT(S): Citywide
DEPARTMENT: Office of Procurement Services
EXECUTIVE: Donzell Gipson
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SUBJECT
Title
Authorize a ten-year service contract in the estimated amount of $29,270,833.00, with two five-year renewal options in the total estimated amount of $38,115,000.00, as detailed in the Fiscal Information section, for implementation and maintenance of interactive digital kiosks for the Office of Communications & Customer Experience/311- IKE Smart City, LLC, most advantageous proposer of three - Estimated Total Net Revenue: $67,385,833.00 and General Fund $67,385,833.00
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BACKGROUND
This service contract will provide for the implementation and maintenance of interactive digital kiosks for the Office of Communications & Customer Experience/311. These kiosks will provide residents and visitors the ability to navigate and engage with interactive kiosks to enhance wayfinding, visitor experience, and brand perception Dallas. It will also increase vibrancy and visual interest of City streets, promote city events and programming, disseminate public information and emergency messaging, and provide wi-fi internet service to augment Smart Dallas Initiatives.
The interactive digital kiosks will generate non-taxpayer revenue to the City and will be at no cost to the City.
A five-member committee from the following departments reviewed and evaluated the qualifications:
* Department of Information and Technology Services (1)
* Department of Planning and Development (1)
* Department of Transportation and Public Works (1)
* Office of Communications & Customer Experience/311 (1)
* Office of Procurement Services (1)
The committee selected the successful respondent based on demonstrated competence and qualifications under the following criteria:
* Project approach 35 points
* Revenue model 30 points
* Experience and...
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