STRATEGIC PRIORITY: Safe
AGENDA DATE: September 24, 2025
COUNCIL DISTRICT(S): Citywide
DEPARTMENT: Dallas Police Department
EXECUTIVE: Dominique Artis
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SUBJECT
Title
Authorize Supplemental Agreement No. 3 to extend the service contract with CentralSquare Technologies, LLC (previously Public Safety Corporation) for the processing of applications and renewals of security alarm permits and the collection of fees associated with the security alarm permits, and false alarms for the Dallas Police Department extending the term from October 1, 2025 to December 31, 2025 - Estimated Net Revenue: General Fund $875,000.00
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BACKGROUND
This Supplemental Agreement will provide for the continued use of CentralSquare Technologies, LLC's security alarm permitting and false alarm management system and administration services for the processing of security alarm permit applications or renewals and collection of fees associated with security alarm permits and false alarms in accordance with City Ordinance No. 26919 - Chapter 15C, Article I of the Dallas City Code.
Dallas Police Department's (DPD) Security Alarm Unit, in conjunction with the Dallas Water Utilities Department (DWU) Special Collection Section, are currently responsible for the administrative oversight of the City's Security Alarm Permitting and False Alarm fee collections. DPD uses the Crywolf system to capture and document false alarm calls and associated fees through the City's Computer Aided Dispatch System (CAD) and is responsible for ensuring alignment with State and City policies. The Crywolf system is utilized for the collection of fees associated with security alarm permit applications/renewals and false alarm calls. DWU reconciles all revenue disbursements received from CentralSquare Technologies, LLC verifying compliance with City Code and policies.
The vendor's Crywolf system facilitates efficient false alarm management and enforc...
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