STRATEGIC PRIORITY: Government Performance and Financial Management
AGENDA DATE: March 25, 2020
COUNCIL DISTRICT(S): All
DEPARTMENT: Office of Procurement Services
EXECUTIVE: Elizabeth Reich
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SUBJECT
Title
Authorize Supplemental Agreement No. 13 to extend the terms and increase the service contract with TriTech Software Systems for maintenance and support of the City's existing computer-aided dispatch system for the Department of Information and Technology Services - Not to exceed $8,854,672.21, from $12,181,456.93 to $21,036,129.14 - Financing: 9-1-1 System Operations Fund ($8,654,672.21) and 2018 Master Lease Equipment Fund ($200,000.00) (subject to annual appropriations)
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BACKGROUND
This action does not encumber funds; the purpose of a service contract is to establish firm pricing for services, for a specific term, which are ordered on an as needed basis.
This Supplemental Agreement will provide for continued ongoing maintenance and support for the City's computer-aided dispatch (CAD) system, managed by the Department of Information and Technology Services for public safety personnel. This system supports the efficient mobilization of Police and Fire-Rescue personnel and resources in response to emergency calls. Maintenance and support include upgrades to current releases of software, annual training, hardware support, dedicated remote technical support, and 24-hour technical support.
The City has utilized the CAD system since 2005. The system facilitates the management of critical public safety information which includes immediate broadcast of emergency information for officers in distress, data transmission between emergency vehicles to ensure optimal response time, and other critical functions. The use of this system is critical to first responders in assisting with handling vital information that links police officers, firefighters, and paramedics.
On November 10, 2015, the Ci...
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