STRATEGIC PRIORITY: Human and Social Needs
AGENDA DATE: October 28, 2020
COUNCIL DISTRICT(S): N/A
DEPARTMENT: Office of Equity and Inclusion
EXECUTIVE: M. Elizabeth Cedillo-Pereira
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SUBJECT
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Authorize a subrecipient agreement for digital navigators pilot program with (1) LULAC National Educational Service Centers, Inc. in the amount of $110,956.00; and (2) Southern Dallas Progress Community Development Center in the amount of $25,000.00 for the period October 28, 2020 (or upon contract execution) through December 30, 2020 - Total not to exceed $135,956.00 - Financing: U.S. Department of Treasury - Coronavirus Relief Funds
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BACKGROUND
The City of Dallas recognizes that having access to the internet is critical for families and individuals during this time of crisis. While practicing social distancing and dealing with the closures of many businesses and social services, internet access will help families and individuals do a wide range of activities, from schoolwork to job searching to paying bills.
The City is working to ensure everyone can remain connected and that those without internet access get access with the assistance of a digital helpline and community digital navigators. While smartphone apps and other digital tools have the clear potential to increase access to the internet, actual successful implementation remains limited. Challenges often encountered in seeking to connect to and use the internet include selecting affordable plans, safe/effective applications and tools, and increased time spent on troubleshooting technology. The digital navigators can help overcome these barriers through community engagement and assistance through pre-established community trust and relationships.
Digital navigators provide individualized or small group assistance to the community who need affordable home internet service, affordable internet-capable devices, and/or coaching in introd...
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