STRATEGIC PRIORITY: Government Performance and Financial Management
AGENDA DATE: December 9, 2020
COUNCIL DISTRICT(S): All
DEPARTMENT: Office of Procurement Services
EXECUTIVE: Elizabeth Reich
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SUBJECT
Title
Authorize a five-year service price agreement for software maintenance and support for the integrated billing system for the Water Utilities Department - SAP Public Services, Inc., sole source - Estimated amount of $3,609,417.80 - Financing: Dallas Water Utilities Fund
Body
BACKGROUND
This action does not encumber funds; the purpose of a service price agreement is to establish firm pricing for services, for a specific term, which are ordered on an as needed basis according to annual budgetary appropriations. The estimated amount is intended as guidance rather than a cap on spending under the agreement, so that actual need combined with the amount budgeted will determine the amount spent under this agreement.
This agreement will continue maintenance and support of the integrated billing system currently utilized by 13 City departments. This integrated billing system produces approximately 20,000 documents daily, ranging from invoices and past due notices, to service requests, permit renewals, consumer applications, and fee statements. It bills in excess of $575 million in utilities revenue and $100 million for other departments' revenue annually.
The functionality of this system includes:
* Monthly billing for water, wastewater, sanitation, and stormwater service fees
* Capture, dispatch, and/or resolution of all water and wastewater customer service requests
* Participating departments' collection activities for delinquent receivables
* Monthly contractual billing for Aviation landing and baggage fees, and cashiering for security badges
* Permit applications/renewals and fees for security alarms, fire/medical alarms, and air quality
* Fees for high risk fire inspection, HazMat servi...
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