STRATEGIC PRIORITY: Government Performance and Financial Management
AGENDA DATE: January 27, 2021
COUNCIL DISTRICT(S): All
DEPARTMENT: Office of Procurement Services
EXECUTIVE: Elizabeth Reich
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SUBJECT
Title
Authorize a one-year cooperative purchasing agreement for Microsoft premier support services for the Department of Information and Technology Services with Microsoft Corporation through the Department of Information Resources cooperative agreement - Not to exceed $395,734 - Financing: Data Services Fund
Body
BACKGROUND
This agreement will provide continuous Microsoft premier support services for the Department of Information and Technology Services. The Microsoft premier support services provide dedicated, enhanced technical support, and on-site assistance for complex and critical problems that arise during the use of Microsoft products. The City utilizes various Microsoft products such as Windows Server operating systems, Office 365 cloud computing, Visio, and Project to conduct daily business operations. Microsoft products are also used on City servers, workstations, and mobile devices. Microsoft premier support service is a comprehensive solution that enables the City to maximize information technology resources.
The contract is a vital component for the City that includes the following services:
* Advanced vendor-level support - as needed
* Two proactive support engagements
* Problem resolution services - as needed
* Cloud modernization planning
* On-demand performance assessments
* On-demand education
Microsoft Corporation does not provide premier support services through any third-party vendor. Furthermore, pricing for this service is only provided through the Department of Information Resources cooperative agreement.
The Department of Information Resources cooperative agreement is authorized by Chapter 791 of the Texas Government Code and Subchapter F, Chapter 271, Texas ...
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