STRATEGIC PRIORITY: Government Performance and Financial Management
AGENDA DATE: February 24, 2021
COUNCIL DISTRICT(S): All
DEPARTMENT: Office of Procurement Services
EXECUTIVE: Elizabeth Reich
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SUBJECT
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Authorize Supplemental Agreement No. 1 to the service contract to (1) reduce the service fee charged at certain payment substations from $4.74 to $4.53 for payment substation and call center services for the payment of municipal court citations by defendants; and (2) exercise the one three-year renewal option for payment substation and call center services for the payment of municipal court citations by defendants - AllPaid, Inc. dba GovPayNet, formerly known as Government Payment Service, Inc. - Financing: No cost consideration to the City (fees to be paid by the defendant)
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BACKGROUND
This Supplemental Agreement provides for both call center services and retail store outlets to accept municipal court citation payments. Defendants have the option to call into a bilingual call center that operates 24/7 and submit a payment with a credit or debit card. If the defendant only has cash, then the call agent will send the defendant a pay order by email or text with a bar code that can be paid at a neighborhood retail outlet. This Supplemental Agreement will allow the supplier's cash processing agent to charge a lower fee at certain payment substations than the current service fee. The retail stores available for payment will now include Walmart, where defendants are charged a service fee of $4.53. Other retail outlets, including 7-Eleven, CVS, and Rite-Aid will continue to charge defendants the originally approved service fee of $4.74. Anyone wishing to avoid user fees may still pay in person at the Municipal Court or send payment by mail.
Furthermore, this Supplemental Agreement will also authorize the City Manager to make any future rate modifications up to $4.74. Any modificat...
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