STRATEGIC PRIORITY: Human and Social Needs
AGENDA DATE: September 22, 2021
COUNCIL DISTRICT(S): All
DEPARTMENT: Office of Community Care
EXECUTIVE: Kimberly Bizor Tolbert
______________________________________________________________________
SUBJECT
title
Authorize the second and final, one-year renewal options to the service contract with Senior Citizens of Greater Dallas, Inc. to provide nursing home ombudsman services, which includes: receiving, investigating and resolving complaints and assisting in obtaining goods or services for seniors residing in nursing homes and assisted living facilities within the city of Dallas for the period of October 1, 2021 through September 30, 2022 - Not to exceed $116,868.00, from $233,736 to $350,604 - Financing: General Fund (subject to annual appropriations)
body
BACKGROUND
Senior Citizens of Greater Dallas, Inc., who is federally mandated by the Older Americans Act, Title VII, Chapter 2, the Long-Term Care Ombudsman Program, has served older adults in the Dallas area for 59 years. The mission of Senior Citizens of Greater Dallas, Inc. is to enhance the overall quality of life and empower all older adults in greater Dallas to thrive. This is accomplished through advocacy efforts of volunteer and paid certified ombudsmen who respond to long-term care residents’ requests for assistance with complaints and concerns. Nursing home and assisted living monitoring by certified ombudsmen include observation, research and investigation of concerns. The Ombudsman Program is also a resource for residents and families searching for a long-term care facility. The program provides training to nursing home and assisted living staff, as well as resident and family councils, on residents’ rights, the role of the ombudsman, abuse and neglect, and reducing restraint use.
In past years, the Senior Services Nursing Home Ombudsman Program was funded with Community Development Block Grant (CDBG) Funds. City Council voted on June 12, 2019 to move all senior services programs to the General Fund, beginning FY 2019-20.
For FY 2021-22, the staff ombudsmen will serve the residents in 31 nursing homes and 3 assisted living facilities located within the city of Dallas. The following is a list of the targeted nursing homes and assisted living facilities in Dallas:
Nursing Homes:
1. Adora Midtown Park-8130 Meadow Road 75231
2. Autumn Leaves Nursing Center-1010 Emerald Isle Drive 75218
3. Brentwood Place One-3505 South Buckner Boulevard, Building 1 75227
4. Brentwood Place Two-3505 South Buckner Boulevard, Building 2 75227
5. Brentwood Place Three-3505 South Buckner Boulevard, Building 3 75227
6. Brentwood Place Four-3505 South Buckner Boulevard, Building 4 75227
7. C. C. Young-4829 West Lawther Drive 75214
8. Diversicare of Lake Highlands-9009 White Rock Trail 75238
9. Golden Acres-2525 Centerville Road 75228
10. Juliette Fowler Communities-1260 Abrams Road 75214
11. Lakewest Skilled Nursing & Rehab-2450 Bickers Street 75211
12. Le Reve Rehabilitation & Memory Care-3309 Dilido Road 75228
13. Monarch Pavilion Rehab Suites-6825 Harry Hines Boulevard 75235
14. Presbyterian Village North-8600 Skyline Drive 75243
15. Remarkable Healthcare of Dallas-3350 Bonnie View Road 75216
16. Senior Care Health & Rehab Center-2815 Martin Luther King, Jr. Boulevard 75215
17. Signature Pointe on the Lake-14655 Preston Road 75240
18. Simpson Place Skilled Nursing-3922 Simpson Street 75246
19. Skyline Nursing Center-3326 Burgoyne Street 75233
20. South Dallas Nursing & Rehab-3808 South Central Expressway 75215
21. The Highlands of Dallas-9009 Forest Lane 75243
22. The Lennwood-8017 West Virginia Drive 75237
23. The Meadows Health and Rehab Center-8383 Meadow Road 75231
24. The Rehabilitation and Wellness Centre of Dallas-4200 Live Oak 75204
25. The Renaissance at Kessler Park-2428 Bahama Drive 75211
26. The Villa at Mountainview-2918 Duncanville Road 75211
27. The Villages of Dallas-550 East Ann Arbor Avenue 75216
28. Traymore Nursing Center-4315 Hopkins Avenue 75209
29. Treemont Nursing and Rehabilitation-5550 Harvest Hill Road 75230
30. Villages of Lake Highlands-8615 Lullwater Drive 75238
31. Walnut Place-5515 Glen Lakes Drive 75231
Assisted Living Facilities:
1. Fowler Christian Apartments-105 Juliette Fowler Street 75214
2. Lakewest Assisted Living-3494 Kingbridge Street 75212
3. Simpson Place Assisted Living-3922 Simpson Street 75246
Senior Citizens of Greater Dallas, Inc. Performance Measures and Goals for the FY 2020-21 Program year are as follows:
PERFORMANCE MEASURES GOALS OUTCOME (THROUGH
(JULY 31, 2021)
Number of nursing home and 765 193
assisted living visits by certified
staff and volunteer ombudsmen
Number of unduplicated nursing 4,000 2.345
homes and assisted living residents
visited
Receive, investigate, and resolve 590 255
complaints
Provide ombudsman information to 34 0
City of Dallas nursing homes and
assisted living facilities
Recruit and place volunteers within 500 778
the 34 contracted nursing homes and
assisted living facilities
Consultations to nursing home and 510 366
assisted living administrators
Attend inspections and fair hearings 34 89
Assist low-income residents in 400 950
obtaining needed goods or services
Provide educational in-services for 2 3
nursing homes and assisted living staff
PRIOR ACTION/REVIEW (COUNCIL, BOARDS, COMMISSIONS)
On October 23, 2019, City Council authorized a one-year service contract with two one-year renewal options to administer the Senior Services Ombudsman Program by providing nursing home ombudsman, which includes receiving, investigating and resolving complaints and assisting in obtaining goods or services for seniors residing in nursing homes and assisted living facilities within the city of Dallas for the period October 1, 2019 through September 30, 2020 - Senior Citizens of Greater Dallas, Inc., sole source by Resolution No. 19-1656.
On October 13, 2020, City Council authorized the first of two, one-year renewal options to the service contract with Senior Citizens of Greater Dallas, Inc. to provide nursing home ombudsman services, which includes: receiving, investigating and resolving complaints and assisting in obtaining goods or services for seniors residing in nursing homes and assisted living facilities within the city of Dallas for the period of October 1, 2020 through September 30, 2021, by Resolution No. 20-1543.
The Quality of Life Committee will be briefed by memorandum regarding this matter on September 20, 2021.
FISCAL INFORMATION
|
Fund |
FY 2022 |
FY 2023 |
Future Years |
|
General Fund |
$116,868.00 |
$0.00 |
$0.00 |