STRATEGIC PRIORITY: Government Performance and Financial Management
AGENDA DATE: September 22, 2021
COUNCIL DISTRICT(S): N/A
DEPARTMENT: Office of Procurement Services
EXECUTIVE: Elizabeth Reich
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SUBJECT
Title
Authorize a two-year service contract with one, two-year renewal options, for resident and business surveys for Budget and Management Services - Allied Supply Chain Support and Services, lowest responsible bidder of six - Not to exceed $120,662.35 - Financing: General Fund (subject to annual appropriations)
Body
BACKGROUND
This action does not encumber funds; the purpose of a service contract is to establish firm pricing for services, for a specific term, which are ordered on an as needed basis.
This service contract will provide for resident and business surveys for Budget and Management Services. Beginning in 2005, the City embarked upon several customer service initiatives to ensure that the organization is providing exceptional service to the residents, businesses and communities of Dallas. In doing so, management has recognized the need for a standard mechanism to receive customer feedback that will allow the City to monitor long-term aggregated trends related to customer perception.
The survey and its administration are standardized to assure high quality survey methods and comparable results to other jurisdictions nationwide. Participating households and business shall be selected at random and the responding household member shall be selected without bias. A survey is completed once every other fiscal year. The last survey was conducted in 2020, thus service must begin in October of 2021 to initiate the data collection process for the 2022 fiscal year. The survey and its data can be found at the following link:
https://dallascityhall.com/departments/budget/Pages/community-survey.aspx.
As part of the solicitation process and in an effort to increase competition, the...
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