STRATEGIC PRIORITY: Government Performance & Financial Management
AGENDA DATE: January 26, 2022
COUNCIL DISTRICT(S): All
DEPARTMENT: Office of Procurement Services
EXECUTIVE: Elizabeth Reich
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SUBJECT
Title
Authorize a one-year cooperative purchasing agreement for Microsoft premier support services for the Department of Information and Technology Services with Microsoft Corporation through the State of Texas Department of Information Resources cooperative agreement - Estimated amount of $455,075 - Financing: Data Services Fund
Body
BACKGROUND
This action does not encumber funds; the purpose of a cooperative purchasing agreement is to establish firm pricing for services, for a specific term, which are ordered on an as needed basis according to annual budgetary appropriations. The estimated amount is intended as guidance rather than a cap on spending under the agreement, so that actual need combined with the amount budgeted will determine the amount spent under this agreement.
This cooperative purchasing agreement will provide for Microsoft premier support services. The City utilizes various Microsoft products such as Windows Server operating system, Office 365 cloud computing, Visio, and Project to conduct daily business operations. The services provide dedicated, enhanced technical support, and on-site assistance for complex problems that may arise when using Microsoft products. Microsoft premier support is a comprehensive solution that enables the City to maximize information technology resources.
Critical services provided to the City includes the following:
* Advanced vendor-level support - as needed
* Two proactive support engagements
* Problem resolution services - as needed
* Cloud modernization planning
* On-demand performance assessments
* On-demand education
Microsoft Corporation does not provide premier support services through any third-party vendor. Furthermore, pricing for ...
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