STRATEGIC PRIORITY: Government Performance & Financial Management
AGENDA DATE: March 8, 2023
COUNCIL DISTRICT(S): All
DEPARTMENT: Office of Procurement Services
EXECUTIVE: Jack Ireland
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SUBJECT
Title
Authorize a five-year service price agreement for maintenance and support of the existing field collection reading system software application and meter reading handheld devices for the Water Utilities Department - Itron, Inc., sole source - Estimated amount of $1,131,636.41 - Financing: Dallas Water Utilities Fund ($731,636.41) and Water Construction Fund ($400,000.00)
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BACKGROUND
This action does not encumber funds; the purpose of a service price agreement is to establish firm pricing for services, for a specific term, which are ordered on an as needed basis according to annual budgetary appropriations. The estimated amount is intended as guidance rather than a cap on spending under the agreement, so that actual need combined with the amount budgeted will determine the amount spent under this agreement.
This service price agreement will provide for the continued maintenance and support of the existing field collection system (FCS) software application for the Water Utilities Department (DWU). DWU utilizes FCS to record meter readings, electronically audit these readings, and record maintenance issues.
The FCS application is used on smart phones to send and receive interface files to/from the billing system to create customer billing and invoices. DWU reads approximately 330,000 meters on a monthly basis. Maintenance, software, and support services includes technical support, troubleshooting, diagnostics, and upgrades.
Maintenance and support ensure that the software is maintained and updated with necessary upgrades and technical assistance as needed. DWU has contracted with Itron, Inc. since 2002 for the meter reading infrastructure. This contract enhances the reliability and perf...
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