STRATEGIC PRIORITY: Government Performance & Financial Management
AGENDA DATE: September 27, 2023
COUNCIL DISTRICT(S): All
DEPARTMENT: Office of Procurement Services
EXECUTIVE: Jack Ireland
______________________________________________________________________
SUBJECT
Title
Authorize Supplemental Agreement No. 14 to exercise the second of three one-year renewal options to the service contract with SBC Global Services, Inc. dba AT&T Global Services for continued maintenance and support to the City's 9-1-1 telephone system infrastructure - Not to exceed $4,916,381.64 - Financing: 9-1-1 System Operations Fund (subject to annual appropriations)
Body
BACKGROUND
This action does not encumber funds; the purpose of a service contract is to establish firm pricing for services, for a specific term, which are ordered on an as needed basis.
This Supplemental Agreement will provide for continued maintenance and support to the City's 9-1-1 telephone system infrastructure. This agreement provides required software patches and grades and network monitoring.
The current phone system infrastructure serving the 9-1-1 call center receives more than 2.1 million calls per year. This infrastructure is an integral part of providing mission critical services to residents of Dallas. The system feeds critical 9-1-1 call information to the Computer Aided Dispatch system when dispatching emergency services. Continuous maintenance and support of this system is a fundamental and vital component for the delivery of public safety.
The renewal option will extend the current services of 24/7/365 support with access to dedicated onsite technical resources to respond to network outages, data corruption, performance, security, and connectivity issues. This will continue to ensure immediate response during business hours, daily system maintenance, and installation of software upgrades. This agreement also includes the NICE Recording system that allows faster and more efficient access to retr...
Click here for full text