STRATEGIC PRIORITY: Government Performance & Financial Management
AGENDA DATE: September 28, 2022
COUNCIL DISTRICT(S): All
DEPARTMENT: Office of Procurement Services
EXECUTIVE: Jack Ireland
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SUBJECT
Title
Authorize a five-year service contract in the amount of $38,110,709.72, with a two-year renewal option in a total amount of $15,244,283.88, as detailed in the Fiscal Information section, for auto pound management and tow services for the Police Department - AutoReturn US, LLC, most advantageous proposer of three - Total Estimated Revenue: General Fund $53,354,993.60 (see Fiscal Information)
Body
BACKGROUND
This service contract will provide for auto pound management and tow services for the Police Department (DPD). The City's Auto Pound has operated at 1955 Vilbig since 1984 and is under the supervision of DPD. The City dispatches approximately 36,000 tows each year and receives approximately 33,000 vehicles at the auto pound. DPD has undertaken efforts to benchmark best practices among peer agencies and identify key strategies to improve auto operations, wrecker dispatch, and wrecker response. In this endeavor, the City has collaborated with Austin, San Antonio, Fort Worth, and Houston Police Departments to extract best practices. The research shows that these benchmark cities utilize private vendors to assist in wrecker management and auto pound operations and have realized marked improvement in these areas while reducing wrecker response times at secondary accidents.
The recommended vendor will be using their proprietary, vendor hosted dispatch system to aid 9-1-1 Communications dispatch center to electronically submit tow requests for Police and Parking Enforcement. Other services the recommended vendor will be providing are:
* An electronic portal for private tow operators to easily report non-consent tows to 9-1-1 Communications
* Provide two locations (Goodnight Lane 18.2 acre...
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