STRATEGIC PRIORITY: Government Performance & Financial Management
AGENDA DATE: February 8, 2023
COUNCIL DISTRICT(S): All
DEPARTMENT: Office of Procurement Services
EXECUTIVE: Jack Ireland
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SUBJECT
Title
Authorize Supplemental Agreement No. 4 to extend a service contract with HLP, Inc. for continuous maintenance and support for the service request and work order management software for the Department of Dallas Animal Services for the period February 2, 2023 through February 1, 2026 - HLP, Inc., sole source - Not to exceed $190,560 - Financing: General Fund (subject to annual appropriations)
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BACKGROUND
This action does not encumber funds; the purpose of a service contract is to establish firm pricing for services, for a specific term, which are ordered on an as needed basis.
This service contract will provide for continuous maintenance and support for the service request and work order management software for the Department of Dallas Animal Services. The software is used for shelter management, field operations, and veterinary record-keeping.
The Department of Dallas Animal Services receives over 50,000 animal related calls annually. Field operation personnel use this software to manage and respond to calls placed by residents, as well as upload service request notes directly into the software. Additionally, the Department of Dallas Animal Services' veterinarians use the software to record and manage records related to animals that are housed at the animal shelter.
Some examples of key benefits of this system include but not limited to:
* Allows field officers to work from mobile devices such as a tablet or smart phone
* Allows veterinarian staff to electronically store records
* Provides software upgrades to ensure industry standard processes
On November 10, 2015, the City Council authorized a living wage policy that requires contractors to pay their employees a "living wage...
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