STRATEGIC PRIORITY: Government Performance & Financial Management
AGENDA DATE: August 9, 2023
COUNCIL DISTRICT(S): All
DEPARTMENT: Office of Procurement Services
EXECUTIVE: Jack Ireland
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SUBJECT
Title
Authorize Supplemental Agreement No. 5 to exercise the third of three, one-year renewal options, to the service contract with GTS Technology Solutions, Inc. for helpdesk and desktop support services for the Department of Information Technology Services - Not to exceed $4,241,512.20 - Financing: Data Services Fund (subject to annual appropriations)
Body
BACKGROUND
This action does not encumber funds; the purpose of a service contract is to establish firm pricing for services, for a specific term, which are ordered on an as needed basis.
This Supplemental Agreement will provide continuous helpdesk and desktop support services for City employees at all locations, to report technology incidents to resolution, to request technology services, and to receive full life-cycle management of computer and computer-related equipment. The outsourcing of these services affords the City with the ability to leverage support as needed to address changing technology needs. This renewal includes a minor rate increase and enhanced dedicated support for the Police Department, Municipal Court-Judiciary, Mayor and City Council, and the City Manager's Office.
Key Benefits:
* 24x7x365 Information Technology helpdesk support for the entire City staff
* Single point of contact for reporting problems or requesting services
* On-site desktop support technicians for installing, moving, changing and repairing computer equipment and software
* Expanded support for Apple and Android devices
* Full life-cycle management of computer equipment including procurement, storage, delivery, maintenance, warranty work, and decommissioning
The contract also provides a mechanism to acquire optional services to address technology su...
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