STRATEGIC PRIORITY: Workforce, Education, & Equity
AGENDA DATE: April 24, 2024
COUNCIL DISTRICT(S): All
DEPARTMENT: Office of Community Care
EXECUTIVE: M. Elizabeth Cedillo-Pereira
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SUBJECT
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Authorize a three-year service contract for providing multimedia messaging services to communicate with the City of Dallas' Women, Infant, Children Program, existing and potentially eligible clients for the period May 1, 2024 through April 30, 2027 - OnSolve, LLC dba One Call Now, sole source - Not to exceed $109,877.14 - Financing: Texas Department of State Health Services Grant Funds (subject to appropriations)
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BACKGROUND
The City of Dallas Woman, Infants, and Children (WIC) Program has served pregnant women, new mothers, and young children for more than 35 years with their nutritional need. The WIC Program focuses on nutrition services, nutritious foods, as well as referral to the appropriate health and human services. OnSolve, LLC dba One Call Now, has assisted the City of Dallas' WIC Program with their multimedia messaging services since 2019.
OnSolve, LLC dba One Call Now provides multimedia options for communicating with the WIC Program existing and potentially eligible clients. OnSolve, LLC dba One Call Now is an existing vendor of both the State of Texas and the City of Dallas. The software facilitates secure file data transfer (approved by the State) of information provided to participants, notifying clients of future, and missed appointments. While using this software, clients can safely and securely engage in a two-way chat that allows them to ask questions and concerns about the WIC Program and receive additional information about various social service options, using their smartphones and/or telephonic devices.
OnSolve, LLC dba One Call Now software is 100 percent internet based and does not require Information and Technology staff's daily intervention.
On November 10, 20...
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