STRATEGIC PRIORITY: Government Performance & Financial Management
AGENDA DATE: March 27, 2024
COUNCIL DISTRICT(S): N/A
DEPARTMENT: Department of Information and Technology Services
EXECUTIVE: Jack Ireland
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SUBJECT
Title
Authorize a three-year cooperative purchasing agreement for an unlimited license agreement for continuous software maintenance and support for Oracle database licensed products for the Department of Information and Technology Services provided by Oracle America, Inc. sold through Mythics, Inc. through the Department of Information Resources cooperative agreement - Not to exceed $6,814,040.09 $7,163,942.67 - Financing: Data Services Fund ($6,300,112.99) (subject to annual appropriations) and Information Technology Equipment Fund ($863,829.68)
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BACKGROUND
This service contract will provide an unlimited license agreement for ongoing maintenance and support for all licensed Oracle software products assigned to the City used to create and manage database files for various City systems.
Software maintenance and support allows Information and Technology Services (ITS) the ability to respond effectively to a wide variety of critical issues such as database outages, data corruption and application performance issues by contacting a dedicated team of vendor technical experts 24 hours a day, seven days a week that are familiar with the City's environment. Additional support coverage includes software version upgrades, patches, and bug fixes as well as security alerts and other information that enables ITS staff to proactively provide the best possible technical services to our customers.
City systems utilizing Oracle databases include the Dallas Water Utilities billing system, CGI Advantage Financial System, and the Police records management system.
On November 10, 2015, the City Council authorized a living wage policy that requires contractors to pay their employees a "livi...
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